LAW OF BROWS

Appointment and Cancellation Policy

Intake Consultation:  
- Prior to the treatment, an intake consultation will take place to discuss any risks and your desired results. This conversation will be held during the first appointment.

Deposit:
- A non-refundable deposit is required to confirm your appointment.

Late Arrival: 
- If you expect to be late, we kindly ask that you inform us at least 15 minutes in advance.  
- If you arrive more than 10 minutes after the scheduled time, the appointment must be rescheduled, and the deposit will be retained.

No-Show:  
- If you do not show up for the appointment without prior notice, the full cost of the treatment will be charged.

Cancellation: 
- You can cancel up to 48 hours in advance. However, the deposit will not be refunded.  
- For cancellations within 48 hours before the appointment, an additional fee of €35 will be charged for late cancellation costs.

Rescheduling:
- Rescheduling an appointment is possible up to 48 hours in advance without extra charges. The deposit can be transferred to the new appointment once.  
- If you wish to reschedule within 48 hours before the appointment, a fee of €35 will be charged for late rescheduling.

Touch-up Appointment:
- This appointment must be scheduled within 6 to 8 weeks after the initial treatment.  
- If not scheduled within this period, an additional €50 will be charged due to the extra time needed for the treatment.

Existing Permanent Make-up:
- Always inform us of any existing permanent make-up that requires correction. If this is not communicated, a surcharge of €35 will be added to the correction costs of €100.  
- If we cannot proceed with a new treatment due to the presence of old permanent make-up, a fee of €35 will be charged, and the deposit will be retained.

General Information about Permanent Make-up (PMU):
- It is not always possible to make a direct appointment for a PMU treatment. Therefore, it is mandatory to review the general information about permanent make-up beforehand. This helps you to be well-informed about the procedure and any potential risks.

Information about the Risks of Tattoos and Permanent Make-up (PMU):

Do not get a tattoo or PMU:  
• On areas where you have undergone plastic surgery or radiation in the past year;  
• On a scar that is less than a year old;  
• On a spot that has been tattooed or had PMU applied less than six weeks ago;  
• On an area where a tattoo or PMU has been removed by laser less than three months ago, or where the laser wound has not yet healed;  
• On irritated skin such as bumps, dark moles, or swelling;  
• If you are under the influence of alcohol or drugs;  
• If you are pregnant or breastfeeding.

It is also advised not to get a tattoo or PMU if you suffer from any of the following conditions:  
• Diabetes;  
• Hemophilia;  
• Chronic skin disease;  
• Allergy to tattoo materials or ink;  
• Immune disorders;  
• Cardiovascular disorders.

Do you have any of these conditions, or are you taking anticoagulants or antibiotics? And do you still want a tattoo or PMU? Consult with a doctor first to discuss the possibilities.

Getting a Tattoo or Permanent Make-up (PMU):
Since tattooing or applying PMU involves creating a wound, there is a risk of transmission of blood-borne diseases such as hepatitis B and C. Therefore, ensure that the tattoo artist or practitioner follows hygienic practices. Proper hygiene is also essential to prevent your new tattoo or PMU from becoming infected. Make sure that:  
• The skin is cleaned, disinfected, and, if necessary, shaved with a new disposable razor before tattooing or applying PMU;  
• The needles and ink are sterile and used only for you; the needles are individually packaged, and ink is placed in small ink cups;  
• Clean tissues are used to clean the skin during tattooing or applying PMU;  
• The tattoo artist or practitioner wears gloves during the procedure and replaces them if they touch anything other than the tattoo machine, pigmentation pen, tissue, or your skin;  
• The tattoo or PMU is cared for and covered after the procedure.

**Aftercare:**  
A new tattoo or PMU is similar to a scrape. Poor care and unhygienic treatment can cause wound infections and scar tissue. Additionally, wound infections can result in a less attractive tattoo or PMU. If you care for the tattoo or PMU properly, it will take two to six weeks for the wound to heal. The tattoo artist or practitioner will provide written aftercare instructions for tattoos or PMU. Please read them carefully.

These policies are designed to ensure the smooth operation of our services and to respect the time and efforts of our professionals. Thank you for your understanding.